Job Info:
Company Name:Xerox
Company Profile:
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries.
Company Website : www.xerox.com
Job Role : Tech Helpdesk Jr. Analyst
Education : Any Degree
Experience Required : Freshers
Job Location : Bangalore
Job Description:
.May perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
.Applies understanding and knowledge of information systems products and services to assist users.
.Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
.Coordinates referrals to appropriate technical, professional, or service personnel.
.Receives and prioritizes issues and forwards using appropriate escalation procedures.
.Provides functional or task leadership.
.Coordinates special projects and system upgrades.
.Briefs customers and/or management on the status of resolution efforts.
.Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel.
.Recommends system or process improvements, including procedures, training, and enhanced documentation.
.All other duties as assignedLearns to use professional concepts.
.Applies company policies and procedures to resolve routine issues.
.Works on problems of limited scope.
.Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
.Builds stable working relationships internally.
.Normally receives detailed instructions on all work.
.Typically requires no previous professional experience.
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