INFO : Dell Hiring Client Tech Support Associate at Hyderabad
Company Name: Dell International Services
Company Profile: Dell International Services has more than 100,000 team members globally volunteering for over 1,500 non profit organizations. Dell International Services follow an international open approach to technology innovation and believe technology is essential for human success. Dell offers benefits including health screening, medical and maternity care, dental care and life and personal accident cover and enables employees to maximize their contribution to the company and also maintaining effectiveness between their work and personal lives. Working environment at Dell is high paced and challenging but yet fun and energetic and team members follow an open approach to technology innovation & believe that technology is essential for the human success. Dell has recruitment in India and also across the globe
Company Website: www.dell.com
Job Description:
Designation: Client Technical Support Associate
Experience Required: 0-2 Years
Education: Any Degree
Job Location: Hyderabad
Industry: Software
Salary: As per the Industry standards
Description:
- Responds to the customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
- Owns the customer issues from beginning to resolution (handles in place).
- Assists customers by diagnosing the problems and providing resolutions for the technical and service issues.
- Uses tools and troubleshooting techniques to identify products that are defective and follows guidelines in issuing service calls/contacts.
- Advises/educates the customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Recreates, identifies and provides the input on unique or recurring customer problems.
- Remains knowledgeable of Dell’s product line, current industry products and technologies.
- Focuses on delivering a positive customer experience according to Dell standards.
- Monitors and tracks the issues to ensure accurate resolution.
Candidate Profile:
- Candidates with technical qualification (B.E/ B.tech with Computer Science and IT) /Minimum Graduates in any stream. (10+2+3)
- Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience – full time experience.
- Should have 1-3 years of relevant technical troubleshooting experience.
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