Joint Campus Drive by HCL on 11th June & 13th June 2014 at Ghaziabad & Dehradun

Company : HCL Technologies Ltd

Website : www.hcl.com

Education : B.Tech/ BE/ Diploma Engineering – (EEE, CS, IT, ECE, E&I) /GNIIT / BCA/BSc

Experience : 0 Years

Location : Dehradun, Noida

HCL is a $6 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing and a transformational enterprise, HCL’s diverse range of hardware and software offerings span a wide array of focused industry verticals. The HCL team consists of 88,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India

Walk-In Drive For 2014 B.Tech/ BE/ Diploma Engineering – (EEE, CS, IT, ECE, E&I) /GNIIT / BCA/BSc On 13th June 2014 @ Ghaziabad

Industry Type : IT-Software / Software Services
Role : Fresher
Functional Area : Engineering Design, R&D

Job Description :

Greetings form HCL Technologies Ltd

Walk-In Drive for 2014 B.tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I) /GNIIT (after 12th 3yr course)/BCA/BSc

2014 B.tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I) /GNIIT(after 12th 3yr course)/BCA/BSc

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Job Description :

Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions

Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)

Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s www.presentjobs.com

Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact

Administer and provide User account provisioning & activities

Assign work orders / incidents to appropriate support teams and follow up until closure.

Route problems to internal 2nd and 3rd level IT support staff

Escalate complex problem to appropriate support specialists

Routine maintenance updates with other IT staff and business units

Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users

Identify, evaluate and prioritize customer problems and escalations

Participate in on-going training and departmental development

Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Compensation: INR 1,75,000 P.A

Location : Noida

Walk-in Date                    : 11th June 2014

Timing                               : 9 AM 11 AM

Walk-in Venue : 
R.D Engineering College,
Delhi Meerut Road, Off NH 58,
Duhai, Ghaziabad, Uttar Pradesh 201206.

Walk-in Date : 13th June 2014

Timing : 9 AM 11 AM

Walk-in Venue : 
Graphic Era University, 
566/6, Bell Rd, Clement Town, 
Dehradun, Uttarakhand 248002

Walk-in Contact Details : HCL HR Team
HCL Technologies Ltd

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