INFO: Allscripts Hiring Support Consultant Associate (Freshers) at Pune – July 2014
Company Name: Allscripts India Pvt,Ltd.
Company Profile: Allscripts is a leading IT provider of Healthcare head quartered in US. Allscripts provides an open integrated portfolio of healthcare, IT solutions for hospitals, physician, practices and post acute organization. Allscripts has around 6000 employees across the world and 1600 people working in India located in Pune, Banglore and Baroda
Company Website: www.allscripts.com
Job Summary:
Designation: Support Consultant Associate
Experience Required: Freshers
Education: B.E/B.Tech/MCA
Job Location: Pune
Industry: Software
Salary: As per the Industry standards
Description:
- The job requires to handle the incoming customer calls and cases for Allscripts Sunrise Application.
- Provides the client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
- Troubleshooting at customer site if necessary.
- Supplement implementation team efforts as needed.
- Use the product specific diagnostic tools and techniques to resolve customer issues.
- Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
- Replicate the issues, document results and present issue resolution to customers.
- Work with Product Development Teams to troubleshoot software.
Candidate Profile:
- Candidates should be B.E/B.Tech (Comp Sc or IT) or MCA or equivalent graduate fresher from a recognized university.
- Should have Application Support experience.
- Good in verbal and written communication skills.
- Willingness to work in Shifts.
- Should have Exposure to SQL.
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