Job Info:
Company Name:WNS
Company Profile:
WNS – Trinity Mortgage Services is a business unit of WNS Global Services, ranked No. 1 BPO company by NASSCOM for the 2nd year. At WNS ? Trinity Mortgage Services we are committed to delivering cost-reducing, high-quality process and technology enabled solutions to the Mortgage Banking Industry. Our solutions enable them to reduce their costs of operations while improving the quality and productivity of their services. WNS ? Trinity Mortgage Services enables its clients to extend their current capabilities and build value added services by providing global access to resources and diverse skill sets, including best practices in multiple process and technology domains.
Company Website : www.wns.com
Job Role : Associate/Senior Associate
Qualification : Any Graduate
Experience Required: 1 - 6 Years
Walk-In Date : 02 Mar - 13 Mar 2015
Walk-In Time : 10:30 AM
Job Location : Gurgaon
Description:
Interacting with the customers via chat.
Assisting the customers in resolving their queries.
Candidate should be comfortable with customer service + upselling process.
Skills:
Typing skills with over 32 words per minute with 90% accuracy.
Good communication skills.
Good writing skills for chat management.
Customer centric approach.
Identify opportunities to sell on chats & achieve sales conversions.
Adhere to standard operating procedures required by the process.
Maintain accuracy of information provided and documented.
Team players ready to learn attitude.
Ensure integrity & confidentially of client data.
Manage difficult/conflict situations in a confident and professional manner.
Venue Details:
11th floor of Block A2 & A3,
DLF World Tech park DLF IT SEZ,
SECTOR 30, NH8, SILOKHERA, Gurgaon.
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