INFO: Honeywell Hiring Technical Support Associate (Freshers) at Gurgaon
Company Name: Honeywell Technology solutions
Company Profile: Honeywell Technology solutions is a fortune 100 company, integrated arm of Honeywell and one of the world’s premier global and progressive companies. Honeywell invents & manufactures technologies to address some of the world’s toughest challenges linked to global macro trends such as energy efficiency, clean energy generation, safety & security, globalization and customer productivity. Honeywell Technology has approximately 132,000 employees worldwide with more than 22,000 engineers, scientists and have an unrelenting focus on quality, delivery, performance. value & technology in everything. Honeywell’s ability to continually improve that comes from successfully achieving two seemingly competing tasks at once that is productivity and growth. Honeywell global processes or Enablers are core internal business processes that drive efficiency and service quality. These Enablers bring world class products and services to market faster and more cost effectively for our customers.
Company Website: www.honeywell.com
Job Description:
Designation: Technical Support Associate
Experience Required: Freshers
Education: B.E/B.Tech/B.Sc/Diploma
Job Location: Gurgaon
Industry: Software
Salary: As per Industry Standards
Description:
- Responsible for answering the Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
- Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
- Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
- Seek the feedback from immediate supervisors via 1-O-1 or metrics discussion
- Seek knowledge sharing sessions with HD/SA for self improvement
- Work closely with immediate supervisor for all performance, learning and development aspects.
Qualifications:
- Able to operate PC based programs in a Windows environment.
- Should have the ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
- Takes the initiative to lead and supports team members in dealing with change.
- Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
- Maximizes the productivity levels while providing world class customer service.
- Displays the effective problem solving skills.
- Demonstrates the effective use of soft skills – listening, probing and questioning.
- Effective communication skills and appropriate usage of the English language
- Flexibility to work in shifts
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