Dear All,
STS International is visiting Sri Krishna School of Engineering & Management on 18 June 2014 at 09.30 AM.
Please find the Drive Details
Venue : Seminar hall, Sri Krishna School of Engineering & Management, 17th KM , Sarjapur Road (Near Wipro Corporate Office), Chikka Bellandur, Carmelram Post, Bangalore-560035
Phone : 080 – 28439382, 9342071826
Date : 18 June 2014 ( Wednesday)
Timing : 09:30 AM
Department : BE (All Branches)/BCA/MCA (2014 pass outs) would be considered. NO percentage criteria.
Title:- IT Analyst
Salary – 2 LPA – 2.5 LPA (depending on the interview scores)
Location:- Bangalore, India
Responsibilities
Provide resolution of procedural, process, information and technical problems for requests from internal client base submitted over phone or automated means.
Provide audit trail of all problems and resolution (input, monitor, and action, close) through the use of required tools.
Follow-up with clients and utilize case handling and closure policies to insure satisfaction both from users and employers.
Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field.
Act as advocates for the internal clients to insure their needs and concerns are addressed.
Follow established procedures for call referral, escalation and problem resolution.
Work cooperatively with other team members to resolve problems to the satisfaction of the administrators.
Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Service Desk Team.
Perform other duties and responsibilities as assigned.
STS International is visiting Sri Krishna School of Engineering & Management on 18 June 2014 at 09.30 AM.
Please find the Drive Details
Venue : Seminar hall, Sri Krishna School of Engineering & Management, 17th KM , Sarjapur Road (Near Wipro Corporate Office), Chikka Bellandur, Carmelram Post, Bangalore-560035
Phone : 080 – 28439382, 9342071826
Date : 18 June 2014 ( Wednesday)
Timing : 09:30 AM
Department : BE (All Branches)/BCA/MCA (2014 pass outs) would be considered. NO percentage criteria.
Title:- IT Analyst
Salary – 2 LPA – 2.5 LPA (depending on the interview scores)
Location:- Bangalore, India
Responsibilities
Provide resolution of procedural, process, information and technical problems for requests from internal client base submitted over phone or automated means.
Provide audit trail of all problems and resolution (input, monitor, and action, close) through the use of required tools.
Follow-up with clients and utilize case handling and closure policies to insure satisfaction both from users and employers.
Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field.
Act as advocates for the internal clients to insure their needs and concerns are addressed.
Follow established procedures for call referral, escalation and problem resolution.
Work cooperatively with other team members to resolve problems to the satisfaction of the administrators.
Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Service Desk Team.
Perform other duties and responsibilities as assigned.
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